Shipping policy

Last updated: 31 October 2026

We deliver to addresses in the United Kingdom only.

Dispatch times

Orders placed before 1pm, Monday to Friday, are normally dispatched the same working day. Orders placed after 1pm, at weekends or on bank holidays are dispatched the next working day. Dispatch depends on stock being available; if anything is delayed we will contact you.

Delivery options and charges

Free UK delivery on orders over £75 (FedEx courier).
Royal Mail Tracked 48 / Standard: from £3.10, based on weight. Not available for orders containing aerosols.
Evri: £4.75 on orders under £75.
FedEx: £7.95 on orders under £75.
DPD next working day: from £8.35, based on weight.
DPD before 10:30: from £20.90.
DPD Saturday: from £22.95.

The options and prices available for your order are shown at checkout before you pay.

Spray paint and aerosols

Aerosols are classed as dangerous goods and cannot be sent by Royal Mail. If your order contains spray paint or any other aerosol, Royal Mail options are not shown at checkout and your order will be sent by courier.

Delivery times

Most courier deliveries arrive within 1 to 2 working days of dispatch, and Royal Mail deliveries within 2 to 3 working days. Some areas, including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands, may take longer. These are estimates and are not guaranteed unless you have chosen a timed service.

Tracking

You will receive an email with tracking details when your order is dispatched.

Missing or damaged deliveries

If your parcel has not arrived within 5 working days of dispatch, or arrives damaged, email mail@graff-city.com with your order number and we will investigate with the courier. Please report visible damage to the packaging within 48 hours of delivery where possible.